HOW CAN I EXCHANGE OR RETURN A PRODUCT?
If you are not satisfied with the product or the size does not fit, please return the unused product in its original packaging along with the enclosed return form within 10 days to the following address:
AD.M Fashion AG, c/o ESPAS, Naglerwiesenstrasse 4, 8049 Zurich
Will I get my money back if I return the item?
If the item is returned correctly using the enclosed return form, the amount paid will be refunded to you via the same payment method used for the original payment.
WHO PAYS THE POSTAGE COSTS?
AD will cover the return postage.M Returns accepted using the enclosed return label. If the If the purchase amount after any returns is less than CHF 99.00, the customer will be charged postage costs of CHF 9.50.
MY PRODUCT IS DAMAGED. WHAT SHOULD I DO?
Defective items, the defect of which was not caused by the customer's fault, can be returned within 10 days of the delivery note date in the original shipping packaging with the delivery note and return form to the address indicated therein.
Defects must be recorded on the return form and included with the defective item. The defect will be processed by AD.M The defect will be checked immediately. AD will report the defect.M If accepted, the customer will receive the same replacement item, if available. Otherwise, the amount will be credited to the customer. No cash refunds will be issued. A service provided by AD.M Items not recognized as defective will be returned to the customer, with the customer being charged for the incurred postage costs plus any other expenses.
